Frequently Asked Questions

Everything you need to know about our high-performance laser control systems.

What is the standard lead time for shipping laser control hardware?

Most in-stock items, including FB3QS and FB4 hardware, are processed within 1-2 business days. International shipping typically takes 3-7 business days via express courier.

Do you offer technical support for QuickShow and BEYOND software?

Yes, we provide comprehensive technical support through our online ticket system, community forums, and extensive video tutorial library to help you master your laser show design.

Are Pangolin hardware products covered by a warranty?

All Pangolin hardware products come with a standard one-year limited warranty against manufacturing defects to ensure your show continues without interruption.

Can I upgrade my software license from QuickShow to BEYOND?

Absolutely. We offer a straightforward upgrade path for users looking to transition from QuickShow to the more advanced features of BEYOND. You only pay the difference in license cost.

Which payment methods do you accept for international orders?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and wire transfers for high-value commercial transactions.

What is your return policy for electronics and hardware?

Unopened hardware can be returned within 30 days of purchase, subject to a restocking fee. Please note that software licenses are non-refundable once the activation code has been issued.